Dispute Resolution
How to work with the district when concerns arise about your student’s educational program
While both staff and parents approach program development for special education students with their best interests in mind, sometimes differences of opinion may occur. Parents who have questions or concerns about their student should take their concerns first to the special education teacher, general education teacher and/or school therapist who works with their student. If the questions or concerns are not answered at that level, parents have a series of people to whom they can go for help. The following list shows who to contact, and in which order, when you have questions or concerns regarding your student.
Who to contact when you have questions or concerns:
- Start with the special education teacher, general education teacher, and/or school therapist
- If concerns are not met, contact the school principal
- If concerns are not met, contact the Special Education Director for your Learning Community*
- If concerns are not met, contact Executive Director of Special Education, Dr. Shannon Hitch
- If concerns are not met, contact the Deputy Superintendent of Operations & Legal Affairs, Matt Gillingham
- If concerns are not met, contact the Superintendent, Dr. Jon Holmen
- If concerns are not met, contact the OSPI Special Education Parent Liaison.

Contact us
Dr. Shannon Hitch
Executive Director of Special Services
shhitch@lwsd.org
425-936-1201
Chris Harvey-Foltz
Director of Special Services, Elementary (West)
Charvey-foltz@lwsd.org
425-936-1448
Craig Mott
Director of Special Services, Elementary (Central)
cmott@lwsd.org
425-936-1337
Rachel Olsen
Director of Special Services, Elementary (East)
rolsen@lwsd.org
425-936-1247
Ardath Miller
Director of Special Services, Middle School
armiller@lwsd.org
425-936-1446
Dr. Natalie Pullen
Director of Special Services, High School
npullen@lwsd.org
425-936-1221
Kim Brenner
Director of Early Childhood Learning
kbrenner@lwsd.org
425-936-2844
Shelley O'Rourke
Associate Director of Health Services
sorourke@lwsd.org
425-936-1519
Special Education Student Records
sscomplianceoffice@lwsd.org