Technology in LWSD


    Lake Washington School District is a nationally recognized leader in using technology in the classroom and has been for the last two decades. Today’s students have lived with digital technology from a very early age. Technology is a natural part of how they live every day. To engage these “digital natives”, the district provides reliable, contemporary, and integrated technology to enable teaching, learning, research, and service. Teachers must use technology as an integral part of their teaching strategies to stimulate the exchange and creation of knowledge students have come to expect. Technology will exist in an integrated environment that fosters an open, collaborative, and unifying culture.

    In the Classroom

    In this district, the technology operations and technology integration work collaboratively. Technology operations implements, supports and maintains the infrastructure, network, systems, software and computers that enable teaching and learning. Technology integration works to help teachers learn to effectively use digital resources, content and technology tools for teaching and learning. Together, technology operations and integration provide teachers the tools and training needed to connect technology with learning.

    In the classroom, you can expect to find the following equipment:

    • Teacher computer
    • An interactive Projection Board
    • Document camera
    • Audio amplification system

    All elementary schools have access to carts of laptops at a ratio of 3:1 (grades K-2), 2:1 (grades 3-4) and 1:1 (grade 5). All students in grades 6-12 have been assigned a laptop for home and school use.

    The technology integration group provides many resources for teachers to use this equipment effectively. Teachers can project materials on the interactive board. As the teacher and students work out problems or write answers, the teacher can save the work to the computer, bringing it back for reference at any time.

    Mobile Access for Students (MAS)

    The program ensures students learn the information and communication technology skills in the student profile. The program was piloted in 2010 and implemented district-wide in 2012. This program is possible thanks to technology levies passed by voters.

    Lake Washington School District strives to ensure academic success for all students by closing opportunity gaps. We do this by providing equitable and inclusive working and learning environments for all students, families, staff and communities. The MAS program is one example of how we provide equitable learning environments for all students.

    Learn more about the MAS Program: history, process for implementation and process for selecting and purchasing student devices


    What do students and families need to know about this program?

    Every student in Lake Washington School District middle and high schools will be issued a laptop computer in the fall. Students are responsible for the specific laptop they are issued. They must turn it in at the end of the school year. Before a student is issued a laptop, parents will need to read and sign the agreement form below. If you decline to sign the form, your student will use a laptop at school but will not be allowed to take it home.

    Please review the student laptop handbook (Español): there is even more information contained there. As noted in the handbook, parents have responsibilities in this program.

    Student laptops are password protected. Make sure that you get your student’s user name and password from them so you can monitor their computer and Internet use.

    Parent/Guardian Responsibilities

    • Review Laptop Rules & Guidelines
    • Review Student Acceptable Use Procedures
    • Monitor student use when not at school
    • Ensure laptop is properly cared for while student is away from school
    • Determine family insurance coverage option
    • Families are responsible for loss or damage
    • Sign Laptop Agreement and return to school

    A schedule of fines for damaged, lost or stolen equipment is listed here. Because of these potential costs, parents may wish to buy optional insurance. Please refer to the student laptop handbook (Español) for laptop fines and fees.


    Insurance Options

    Families may wish to protect against liability for lost, damaged or stolen property by reviewing their insurance options. Some homeowner’s policy may offer coverage and some may offer this coverage if a rider is acquired.

    In addition, Lake Washington School District has arranged for an insurance option for families wishing to purchase a specific additional insurance to cover their student’s laptop. This insurance can be purchased from Worth Insurance Group. The premium is $68.88 per year and covers accidental damage and theft (police report required). The deductible in this policy is $0. This insurance can be acquired directly by accessing The company also offers coverage for other personal technology systems. If you choose not to purchase the optional insurance or do not otherwise have coverage, you will be responsible for fees for damaged or lost/stolen equipment, as defined in the laptop handbook above on page 5.

    Internet Access

    Need affordable home Internet service? Access to the Internet has become more and more important to students for learning at home and to families for communicating with school. Comcast offers, to families who qualify, Internet Essentials home Internet service to families with students who qualify for free or reduced-price lunch. This program offers home Internet service for $9.95 a month plus tax, with no credit check, installation fee or contract with 15/2 Mbps service speed and access to 40 one-hour sessions of XFINITY WiFi hotspots outside the home every 30 days. A low-cost computer including Microsoft Office, Norton Security Suite and a 90-day warranty ($149.99 plus tax) is available for purchase once you are a Comcast Essentials customer. For more information visit or call 1-855-846-8376.


    The video above and the information below will assist you in starting your laptop, adding a printer, logging into the Student Portal and PowerSchool Learning, and storing your documents on OneDrive.

    How do I setup Office 365 Pro Plus?

    To setup Office 365 Pro Plus, follow the steps on item 5 in the Technology Access for Secondary Students document

    What if my laptop is not working properly or is broken?

    Follow these steps before turning it in for repair:

    1. Restart your computer from the Start icon/Power icon.
    2. Do not close the lid during this process.
    3. Check to make sure the wireless is turned on
    4. Make sure your battery is securely locked in place.

    If you continue to experience issues with your laptop or if it is damaged, take it to the library, complete the Computer Repair form, and turn in the form with your laptop. You will be issued a loaner laptop to use while yours is in repair. You will receive an email when your laptop is repaired and ready for pick-up. Bring the loaner laptop back to the library.

    What do I do when I login, I receive a message ‘No login servers available’?

    If you receive this message upon login,

    1. Make sure the wireless on your device is turned on.

    • Lenovo laptop x130e or x131e – Press the Fn+F5 keys 
    • HP430 laptop – Press the wireless button on the top right, above the keyboard 
    • HP ProBook 11ee laptop – Press the fn+f12 keys
    2. If the wireless is on and you still received the message 
    • Shut down the computer by going to the Start button, click on the Power icon and select Shut Down. 
    • Then plug in a yellow Ethernet cord, turn the computer on and log on again.
    Should you continue to receive the message or you receive a 2nd message, ‘No trust relationship’, shut down the computer and put it in for repair (as explained above)

    How do I log onto PowerSchool Learning?

    When you log onto PowerSchool Learning, your username will be s-username and your password will be your LWSD password.

    How do I add a printer?

    1. Click on the Start icon and type printer to the right of the icon
    2. At the top of the list, click on Devices and Printers
    3. On the next screen, in the box to the right, type add a in front of the word printer
    4. On the next screen, click on + Add a printer or scanner
    5. On the next screen, click on The printer that I want isn’t listed
    6. In the Find Printers screen, type the printer name in the Name: field, click Find Now
    7. The printer you are searching for will be listed under Search results, double-click on the printer
    8. On the next screen, you will receive a message that you have successfully added the printer, click Next
    9. On the next screen, you can check the Set as default printer box, you can click on print a test page, then click Finish

    To search for printers in your school:

    1. On the Find Printers screen
    2. Type PB-xxx or PX-xxx
      (xxx= your school number) and click on Find Now
    3. All of your school printers will be shown under Search results (their network names include the number of the room location)
    4. Double click on the printer you are searching for from the list
    5. Continue with step 8 above

    What if a student forgot to charge their laptop and the battery is dead?

    One of the best ways to avoid this issue is to consistently (and constantly) remind students to charge the laptop at home every night. They are expected to bring the laptop to school charged every day. If they fail to do so, they may be able to borrow a spare power cable. Barring that, the student would have to charge their laptop in the school’s laptop location (often the library) and lose out on participation in the classroom laptop activities until the battery is charged.

    What if my student forgot to bring the laptop to school?

    If a student forgets to bring their laptop to school, the student may miss out on laptop-related instructional activities that day. Please help us help your student bring their laptop to/from school daily! Each school has a very small number of “loaner” devices. Priority for these loaners goes to students who experience equipment issues outside their control. When available, a student who forgot their laptop may be issued a “loaner” device by the school.

    What happens if a student’s laptop is broken after check out?

    The student will bring the broken laptop to school to turn it in. A loaner/spare may be checked out on the spot to minimize loss of instructional time. The student is liable for loss or damage to the spare while it’s in his or her possession. Once the student’s original laptop is repaired, the student will be notified to swap the loaner for the original laptop. If the damage is determined to have been caused by student negligence or abuse, there will be a fine assessed for the repair costs, as stated in the contract.

    What if the laptop is stolen?

    The loss needs to be reported ASAP to your student’s school. The student can then check out a loaner/spare until we settle the loss issue. It is critical that the student maintain good security for the laptop at all times! Please work with your student to reinforce the importance of taking care of the laptop.

    My student is on a sports team and/or is taking PE. How will the laptop be kept secure?

    PE and coaching staff will instruct students on the specific procedures this week. A secure location will be made available for students in PE and on athletic teams to keep laptops safe during those programs.

    How are students kept safe online?

    When students’ use district issued laptops, while at school or home, they access the internet through district filtering and security systems. These systems are provided to help ensure students’ online safety as they explore the World Wide Web. They are also designed to meet the federal requirements outlined in the Children’s’ Internet Protection Act (CIPA) which the district must comply with.

    LWSD computer filtering relies on security systems from Palo Alto Networks and Microsoft. These state-of-the-art filtering systems are used to block inappropriate or objectionable material and provide online computing environments for students which support their education. However, no filtering system is 100% reliable. It is reported that over 33,000 web sites are created each day and new sites with objectionable material for students can be missed or may have not yet been picked up for filtering. Students are responsible to help ensure their online safety and should report any inappropriate sites. The district’s Acceptable Use Policy and Acceptable Use Procedure prohibits the use of proxy bypass or other tools that can circumvent the district’s filtering systems.

    General categories of sites which are blocked by district firewalls include: Alcohol, tobacco and abused drugs; nudity and adult content; dating; social networking; games, shareware and freeware; streaming media and music purchase and download; web hosting and web based email, online storage and backup; hacking, malware, and phishing; internet portals, personal sites and blogs, private IP addresses; proxy bypass/avoidance and dynamic DNS; and translations sites which can circumvent filtering systems; as well as other identified objectionable content.

    District technology staff can block additional sites identified as containing inappropriate content. If sites within blocked categories are needed for specific instructional purposes, teachers can request those sites by opened for access.

    Students computing offsite on district-issued computers are tunneled back through district firewalls so that they cannot bypass safe student filtering while connected to private networks using Microsoft Direct Access.

    As an added measure, at home, parents can add filtering to their home network. One option is using a free filtering service like the one from that will filter nefarious content from your home network on all devices, including the LWSD MAS device. If your student has accessed a website that causes you concern and that you feel is inappropriate, please forward the URL to

    I don’t allow my student to have a password on their home computer so I can monitor its use. How can I know what my student is doing on the school computer?

    Get the user name and password from your student. While we prohibit sharing passwords with unauthorized users, parents are explicitly authorized users. We encourage you to know what your student is doing on his or her school laptop.

    Home Internet access is expensive. Are families required to provide Internet access at home?

    No, we don’t require families to have Internet access, though it would be very helpful for students. You should know, however, about the Comcast Internet Essentials program, which provides basic Internet access to families with students who qualify for free or reduced price lunch. This program offers home Internet service for $9.95 a month plus tax, with no activation fees, equipment rental fees or price increases. For more information visit or call 1-855-846-8376.

    Can my student use their own personal computer instead of a district-issued computer?

    There are several reasons why we are providing the same computing devices to all students in school. They include safety, instruction, technical support and equity.

    Safety: we have installed web filters and have other safety precautions that help prevent students from accessing inappropriate or unsafe websites while at school or home. We can’t be sure that devices brought from home meet the same standard.

    Instruction: we have purchased and installed several different software packages on district laptops that will not be available on outside computers. The same software, and even the same version, will be on each district laptop, so teachers are able to quickly and more efficiently teach entire classes and help individual students. Trying to teach a lesson with several different kinds of software and/or different versions of that software would be very difficult.

    Technical Support: we can provide robust technical support through our technical support staff to a limited universe of computing devices. We can’t offer the same level of support to an unlimited universe of devices, which could lead to more computer downtime and lost learning opportunities. This practice is similar to the private sector, where employees are issued a company-owned device to ensure a predictable user experience and optimal technical support.

    Equity: some families cannot afford the latest computer or even a computer at all. If all students are using the same device, they can focus on what they are learning with the device, not on who has which device and what else is on it.

    Students are not precluded from bringing their personal mobile devices / computers to school, however, students who bring personal computers:

    • Must also bring their district computer fully charged and available for use
    • Must use the district device when required by the teacher
    • May access the Internet only through guest wireless network, where filters are set to the level of protection needed by an elementary student.
    • Will not receive technical support or assistance with personal computers
    • May not access printing or charge their personal computer at school
    • Do so at their own risk. The district is not responsible for lost or stolen personal computers.

    What if I don’t sign the agreement? I don’t want my family to have to be responsible for the laptop.

    If no parent or guardian signs the agreement, a student will still get access to a computer when he or she is at school. If the student intentionally damages the computer, families still may be liable for the damage, the same as with any piece of school-owned equipment.

    Can kids install printer drivers or connect with their home printer or do they have to accomplish it in a different way?

    Students can install drivers and print to home printers. To install a printer at home, follow these steps:

    1. If your printer is a USB printer it may work just plug and play – try it
    2. From the start button and selecting ‘Devices and Printers’
    3. Click ‘Add Printer’ then ‘Add Local Printer’
    4. Choose the correct port for your printer type (contact the manufacturer if you do not know) it is usually USB
    5. Select the driver from the list – if it is not present you will have to download the driver – (see below)
    6. Give the printer a name and select next
    7. Do not share the printer and select next
    8. Select ‘Set as Default’ printer if you want all jobs to print to this printer automatically and click ‘Finish.’

    If the printer driver is not in the driver list you will have to download the driver:

    • Visit the web site of the manufacturer of your printer and download the driver. You must only download the ‘driver only’ version of the software as the device will not allow you to install print management software
    • Please note the location/folder you save the driver in
    • At step 5 above select ‘Have Disk’ and browse to the folder where you saved the driver and select the *.inf file – click next and continue with the steps above

    Please note that wireless and network printers require additional steps and possibly software that are beyond the scope of this document and may require manufacturer tech support. Also please note that students are not allowed to install software other than drivers on their computer so printers requiring print management software may not be compatible with the device.

    Students are blocked from installing software for security reasons, which will also block the use of print management software. Check with the manufacturer to see if they offer a driver only solution.

    I have been trying to help my student add a printer at home and have not had success. Can anyone help us?

    Email, describing the issues. They will be able to provide technical assistance.

    How do I get into the MAS device to add my custom home-network security settings?

    For security reasons, the District does not give students or parents Administrator rights to the devices. We set the MAS devices to work with the common security provided by most wireless networks encountered at businesses, libraries, or hotels.

    If your home wireless security is more complex, we can offer the following recommendations:

    1. Add a segment to your network with less security for use by the MAS device
    2. Hardwire the MAS device directly to the home network and bypass wireless
    3. Open a hotspot for use by the MAS device separate from your secure wireless network
    4. Consider using standard security settings

    Why can’t students install software on the MAS devices?

    We are bound by the Children’s Internet Protection Act (CIPA) to filter Internet content to any devices accessed by students on the LWSD network, including the MAS devices. Some students dislike the filters. Given the opportunity, students could install security-defeating software to bypass this requirement. Some students also would also be tempted to use the devices for illegal file sharing. All of those actions violate the district’s Acceptable Use Policy.

    Contact Us

    Sally Askman
    Director, Technology Operations

    Mylinda Mallon
    Associate Director, Teaching and Learning Technology Integration

    24/7 Help Desk
    Technology Support

    Vendor Inquiry

    If you are interested in providing information about your product or service, please fill out the appropriate vendor form below:

    1. Hardware/Software/Services Vendor Form
    2. Instructional Technology Vendor Form

    Laptop Tips

    Starting your laptop

    • Launch an internet browser to verify that you are able to get out to the internet.
    • Properly restart your laptop every day. Click on the Start icon, click on Power and select Restart.
    • Shut down your laptop after home use and boot it up at school the following morning. This ensures your computer receives all the required updates.
    • Charge your laptop battery every night
    • Avoid removing your battery. Frequent removal can bend the battery pins, which can damage the motherboard.
    • Know your AUP. Follow the guidelines in the Student Laptop Handbook. Do not install unauthorized programs on your laptop.

    Always Remember to...

    • Always save your files and documents to your OneDrive or a flash drive, not to the desktop of your laptop. You will lose your files should the laptop crash or require a hard drive replacement.
    • Make sure your battery is securely locked.
    • Do not adhere stickers to your laptop.
    • When you walk away from your laptop, lock it to discourage others from using it. To lock your laptop, press the Windows icon button + the ‘L’ key.

    Avoid Costly Repairs

    • Give your laptop sufficient space in your backpack. Forcing it into your pack and not allowing sufficient space can result in a cracked screen.
    • Avoid liquid and food around your laptop. Use a backpack (preferably padded) with a water bottle carrier on the outside.
    • Do not carry or lift your laptop by just the screen or battery.
    • Never walk around with attachments in your USB drive (flash drive or mouse). These can jam and break the USB port on the system board. This is a costly repair.
    • When opening your laptop, do not force it past the stopping point. Doing this can cause the interior posts to break.