Handling Requests or Complaints

    Policy type: Governance Process
    Policy code: GP-10

    A Board member who receives a request or complaint shall follow this process.

    1. The Board member should hear the request/complaint for general understanding of persons involved, date, place, and action requested.
    2. If necessary, repeat the issue back to confirm understanding.
    3. The Board member should exercise discretion in responding to the complaint or request.
    4. Board members should refer parents, employees, and others with complaints directly to the responsible individual closest to the situation and may inform the Superintendent that they have done this.
    5. If deemed necessary, the request/complaint shall be referred to the Superintendent for appropriate action.
    6. If a complaint potentially involves a violation of an Executive Limitation by the Superintendent, it is to be referred to the Board President and the Superintendent for appropriate action.



    Monitoring Method: Board self-assessment
    Monitoring Frequency: Annually

    Lake Washington School District Board of Directors

    Formal portraits of the LWSD School Board members

    Governance Process

    Board CEO Relationship

    District superintendent and two board members during board meetingThese policies describe the delegation of authority by the Board to its CEO and clarify the relationship between the two. Organizational performance is considered identical to CEO performance.

    Executive Limitations

    Superintendent reads to a group of elementary school studentsThese policies state the limitations imposed by the Board on the strategies and methods the superintendent and his or her staff may use, as they work to achieve the specified outcomes identified in the Ends Policies. The executive limitations establish the boundaries and operating expectations for staff.

    End Results

    Juanita High School graduates after their graduation ceremonyThese policies define the end results desired for our students and what they are expected to know and be able to do as a result of their educational experience. Ends Results policies are based on the Lake Washington School District Mission, Vision, Student Profile and Guiding Principles.