Handling Requests or Complaints

A Board member who receives a request or complaint shall observe the following process.

7.1    The Board member should hear the request or complaint in order to understand the nature of the issue, including the persons involved, date, place, and action being advocated.

7.2    If necessary, the Board member should verbally restate the issue to confirm understanding.

7.3    The Board member should exercise discretion in responding to the complaint or request, never committing the Board or the district to a specific remedy or course of action.

7.4    Board members should refer parents, employees, and others with complaints directly to the responsible individual closest to the situation and also may inform the Superintendent that they have taken such action.

7.5    If deemed necessary, the request or complaint should be referred to the Superintendent for appropriate action.

7.6    If a complaint potentially involves a violation of an Operational Expectations policy by the Superintendent, it should be referred to the Board President for appropriate action.

{formerly GP-10, Handling Requests or Complaints}

Adopted:   
10/24/05

Revised:   
09/13/10
05/21/12
06/24/19 / Governance Process (GP) Policies changed to Governance Culture (GC)

Monitoring Method: Board self-assessment
Monitoring Frequency: Annually

Lake Washington School District Board of Directors