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    Handling Requests or Complaints

    Policy type: Governance Culture
    Policy code: GC-7-E

    A Board member who receives a request or complaint shall observe the following process.

    7.1    The Board member should hear the request or complaint in order to understand the nature of the issue, including the persons involved, date, place, and action being advocated.

    7.2    If necessary, the Board member should verbally restate the issue to confirm understanding.

    7.3    The Board member should exercise discretion in responding to the complaint or request, never committing the Board or the district to a specific remedy or course of action.

    7.4    Board members should refer parents, employees, and others with complaints directly to the responsible individual closest to the situation and also may inform the Superintendent that they have taken such action.

    7.5    If deemed necessary, the request or complaint should be referred to the Superintendent for appropriate action.

    7.6    If a complaint potentially involves a violation of an Operational Expectations policy by the Superintendent, it should be referred to the Board President for appropriate action.

    {formerly GP-10, Handling Requests or Complaints}

    Adopted:   
    10/24/05

    Revised:   
    09/13/10
    05/21/12
    06/24/19 / Governance Process (GP) Policies changed to Governance Culture (GC)

    Monitoring Method: Board self-assessment
    Monitoring Frequency: Annually

    Lake Washington School District Board of Directors

    Formal portraits of the LWSD School Board members

    Governance Culture

    Formal portraits of the Lake Washington School District Board membersThese policies define how the Board will operate internally and govern itself to add value to the district. These policies address the Board’s own culture, how it will conduct business, and how members will conduct themselves and interact with each other.

    Board Superintendent Relationship

    District superintendent and two board members during board meetingThese policies describe the delegation of authority by the Board to its Superintendent and clarify the relationship between the two. Organizational performance is considered identical to Superintendent performance.

    Operational Expectations

    Results

    Juanita High School graduates after their graduation ceremonyThese policies define the results desired for our students and what they are expected to know and be able to do as a result of their educational experience. Results policies are based on the Lake Washington School District Mission, Vision, Student Profile and Guiding Principles